Please read and accept the following terms before proceeding with your booking.
1. Pricing & Estimates
All prices shown are estimates based on distance and selected service type. The final price will be confirmed by the driver before collection. Prices may vary based on actual route conditions or changes requested after booking.
2. Waiting Time
A complimentary waiting period of 30 minutes is included at both the collection and delivery points. Should the driver be required to wait beyond this period at either location, a charge of £25.00 per hour (pro-rated) will apply and be added to the final invoice.
3. Manual Handling (Handballing)
Where the driver is required to manually load or unload goods — including carrying items beyond the immediate vehicle access point — a handballing charge of £20.00 applies. This is not included in the standard delivery rate.
4. Out of Hours
Same-day bookings collected after 17:00 are subject to an out-of-hours surcharge as shown in your price estimate.
5. Cancellation
Cancellations made after the driver has departed for collection may be subject to a call-out fee. Please notify us as early as possible if your plans change.
6. Goods & Liability
The customer is responsible for ensuring goods are adequately packaged for transit. Alex Courier Services accepts no liability for damage resulting from inadequate packaging. Standard goods-in-transit cover applies to all shipments.